Marketing
Data, AI, & Machine Learning
The Great Agentic AI Shakeout: Why 40% of Projects Fail. Can the Middle East Defy the Odds?
Nearly 50% of agentic AI initiatives are expected to fail by 2027. Industry leaders discuss governance, data strategy, and scalable execution to secure real-world impact.
Jennifer George
Top Marketing from MIT Sloan Management Review Middle East
More Marketing from MIT Sloan Management Review Middle East
Featured
Three Ways Brands Can Combat Information Overload and Skepticism
When conventional advertising can’t cut through the clutter, marketers must get out of their comfort zones.
David Aaker
Customers
We’re aiming for customer experience utopia: e& UAE CEO Masood M. Sharif Mahmood
Masood M. Sharif Mahmood, CEO, e& UAE, on building a CX model where human insight and AI intelligence work hand in hand.
MITSloan ME Editorial
Digital Marketing
Build the Bond: How Marketing Teams Double Down on AI Tools and Data-Driven Experimentation
From AI adoption to ever-changing algorithms, Middle East marketing experts discuss why a culture of continuous learning is key to staying ahead in a fast-moving digital landscape.
Hannah Jo Uy
Digital Marketing
The New Challenges of Brand Management
In the digital age, brand is signaled by marketers, but meaning is cocreated with consumers.
Marcus Collins
Customers
Cutting Last-Mile Delivery Costs
New tactics can boost profitability and satisfaction with subscription services.
Stanley Frederick W.T. Lim
Marketing
The Pitfalls of Nickname Branding
New research shows that customers tend to react negatively when companies incorporate nicknames into their brand marketing.
Zhe Zhang and Matthew Thomson
Customers
What Brands Can Do to Power Next-level Customer Experience in the Middle East
CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.
Jennifer George
Customers
CX Awards Winners 2024: Travel & Hospitality
The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
MIT SMR Editors
Customers
CX Awards Winners 2024: Healthcare
The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
MIT SMR Editors
Customers
CX Awards Winners 2024: BFSI
The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
MIT SMR Editors
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