Operations

The key to fixing snarled knowledge-work processes is to make invisible work visible.

Research reveals five factors that can drive automation costs up — or down.

Business leaders grappling with the implications of new U.S. import duties on their value chains need to closely monitor shifts in policy and prioritize visibility into supply networks.

Immersive tools, cloud platforms, and AI are bridging communication gaps between technical and non-technical stakeholders in construction and real estate, and their adoption is on the rise in the Middle East.

New tactics can boost profitability and satisfaction with subscription services.

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

A new framework helps leaders orchestrate human and AI agents to accurately forecast product demand.

Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.

As companies optimize a wide range of supply chain functions with digital twins, the technology’s immense potential is gaining further recognition.

Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.