Operations

You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.

The joint study examines how Indian enterprises are translating the Digital Personal Data Protection Act into operational controls, risk frameworks, and strategic decision-making.

The directive follows union protests and reflects growing scrutiny of rider safety in India’s fast-growing quick commerce sector.

From rollable PCs to humanoid robots, Day 2 of the show underscored how AI is being redesigned to work within real-world constraints.

A late production restart, tariff pressure and model transitions converged to pull down sales at the Tata Motors' subsidiary across North America, Europe and China.