Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.
As we now know from the phenomenon of ChatGPT, generative AI has the potential to unlock trapped information from thousands of sources in an organization.
Tension between business executives and IT professionals can be managed in ways that build respect for each other’s capabilities — and open new doors in the process.
Determining whether an AI solution is worth implementing requires looking past performance reports and finding the ground truth on which the AI has been trained and validated.
One Unilever policy states that any decision that has a significant life impact on an individual should not be fully automated.
