CX Awards 2024
Featured
How to Make Scenario Planning Stick
Developing future scenarios can deepen leaders’ strategic insights. Establishing scenario planning as an ongoing capability and reaping its full benefits require linking it to other processes.
Paul J.H. Schoemaker and Shardul S. Phadnis
Top CX Awards 2024 from MIT Sloan Management Review Middle East
AI and Machine Learning
Saudi Arabia’s AI Readiness: The Data Infrastructure Imperative
MITSloan ME Editorial
More CX Awards 2024 from MIT Sloan Management Review Middle East
Customers
What Brands Can Do to Power Next-level Customer Experience in the Middle East
CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.
Jennifer George
CX Awards 2024
These are the winners of Customer Centricity Awards 2024
The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences
MIT SMR Editors
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