CX Awards 2024 Archives

Top CX Awards 2024 Stories from MIT Sloan Management Review Middle East

Data, AI, & Machine Learning

Why Generative AI Still Struggles With Intent and Harm

Shivani Tiwari

2 days ago

Data, AI, & Machine Learning

What AI Can Teach Us About Designing Better KPIs

Balázs Kovács

3 days ago

Data & Data Culture

Loss of Visibility: A Hidden Threat to Digital Enterprises

Jennifer George

6 days ago

Featured

50 Women Powering the Middle East’s GovTech Transformation

MITSloan ME Editorial

7 days ago

Featured

How Succession Planning and AI Can Future-Proof Middle East Family Businesses

Paromita Gupta

January 27, 2026

Featured

How to Navigate Rapid Growth

Meir Shemla and Jacques Kemp

January 26, 2026

Automation

GovTech Predictions for 2026: Why the Middle East is Racing Toward the AI-Enabled State

Tasmia Ansari

January 23, 2026

Featured

The Middle East’s Funding Momentum is Likely to Strengthen in 2026

Paromita Gupta

January 22, 2026

Featured

Every country will soon have its own sovereign cloud to run AI workloads: e& enterprise’s Mouteih Chaghlil

MITSloan ME Editorial

January 22, 2026

More CX Awards 2024 Stories from MIT Sloan Management Review Middle East

Customers

What Brands Can Do to Power Next-level Customer Experience in the Middle East

CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.

Jennifer George

December 05, 2024

CX Awards 2024

These are the winners of Customer Centricity Awards 2024

The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences

MIT SMR Editors

November 13, 2024