CX Awards 2024
Data, AI, & Machine Learning
Small Models Are Having a Moment — and the UAE Wants to Lead It
Small language models may not deliver the same level of spectacle as their larger counterparts, but they can drive real-world business.
Tasmia Ansari
Top CX Awards 2024 from MIT Sloan Management Review Middle East
Data, AI, & Machine Learning
The Forces That Shape AI’s Uneven Progress
Will Drover and Laura Huang
More CX Awards 2024 from MIT Sloan Management Review Middle East
Customers
What Brands Can Do to Power Next-level Customer Experience in the Middle East
CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.
Jennifer George
CX Awards 2024
These are the winners of Customer Centricity Awards 2024
The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences
MIT SMR Editors
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