CX Awards 2024
Featured
Three Steps Toward Fairer Talent Management
While metrics matter, a fixation on specific hiring targets can actually obscure the right worker for the job. Here’s how to examine processes, update leadership models, and drive real change.
Binna Kandola
Top CX Awards 2024 from MIT Sloan Management Review Middle East
Data, AI, & Machine Learning
Rewire Organizational Knowledge With GenAI
Tomoko Yokoi and Michael Wade
More CX Awards 2024 from MIT Sloan Management Review Middle East
Customers
What Brands Can Do to Power Next-level Customer Experience in the Middle East
CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.
Jennifer George
CX Awards 2024
These are the winners of Customer Centricity Awards 2024
The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences
MIT SMR Editors
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