Dilpreet Singh, who leads Loyalty, CRM and Partnerships at ITC Hotels, makes the case for emotional relevance over digital noise in an industry built on human connection.
Though deep research is underway, real-world deployment is still a few steps away.
Ramprakash Ramamoorthy, director for AI Research, and Mani Vembu, CEO of Zoho, shared with MIT SMR India, what the company’s leadership gets right to foster such long-term commitment.
An initiative that makes Karnataka stand out is its AI-focused centers of excellence.
Arundhati Bhattacharya, CEO and Chairperson of Salesforce India and South Asia, spoke to MIT Sloan Management Review India on leading responsibly through AI; why trust, empathy, and purpose matter more than ever; and how industry-first thinking is helping India shape the future of agentic enterprise.
