Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.
Determining whether an AI solution is worth implementing requires looking past performance reports and finding the ground truth on which the AI has been trained and validated.
One Unilever policy states that any decision that has a significant life impact on an individual should not be fully automated.
Overestimating the capabilities of AI models like ChatGPT can lead to unreliable applications.
Commercial AI services can put proprietary data at risk — but there are alternatives.
