Customer Centricity Summit and Awards will Explore the Technologies Impacting CX

The summit will address how companies can pursue exponential business growth by elevating customer experience and deconstructing the strategies of leading brands.

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  • [Image source: Krishna Prasad/MITSMR Middle East]

    A recent study revealed that companies that earn $1 billion annually can expect to earn an additional $700 million within three years of investing in customer experience. 

    In a landscape defined by rapid change and evolving customer expectations, the ability to deliver exceptional experiences and increase ROI is not just a competitive advantage — it’s essential for long-term viability and growth.

    Customer Centricity Summit, hosted by MIT Sloan Management Review Middle East, will take place on September 18th-19th, 2024. It will offer a lens into the future of branding, where enduring relationships with customers are cultivated through trust, authenticity, and value. 

    Participants will discover how exceeding expectations, adapting to evolving needs, and pioneering innovation in customer experience propel brands toward excellence, loyalty, and resilience.

    Customers are increasingly loyal to retailers, products, brands, and devices that consistently provide exceptional value with minimum friction or stress.

    The Summit will provide actionable insights and practical solutions to help you navigate the complexities of the modern marketplace and architect a sustainable experience strategy. 

    The Customer Centricity Awards will celebrate organizations that demonstrate exceptional commitment to putting customers at the heart of their business and operations. It will highlight companies that deliver outstanding customer experiences, foster customer loyalty, and drive customer satisfaction through innovative practices and a customer-first approach.

    The agenda features diverse sessions, including keynote speeches, industry use-case presentations, panel discussions, and insightful tech talks. It will attract over 300 CX professionals, customer service professionals, and growth, product, and marketing leaders, among others. 

    Click  here to register for the Customer Centricity Summit.


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