Organizational Behavior

Measuring and improving performance are two separate objectives best achieved through two distinct processes.

Leaders can avoid labor disputes and create value by improving communication with employees and including them in strategic decision-making.

Research shows that when dealing with fundamental change, teams that retrain individuals before focusing on collaboration have better results.

Applying new skills to meaningful problems at the learning stage helps turn skeptics into evangelists and achieve lasting cultural change.

Fear of failure weighs heavily on many leaders tasked with managing new workplace expectations. Seeing the challenge as a process is the way forward.