Technology Implementation

Managers must make deliberate choices to support older workers’ use of complex technologies.

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

These developing issues should be on every leader’s radar screen, data executives say.

Tension between business executives and IT professionals can be managed in ways that build respect for each other’s capabilities — and open new doors in the process.

AI doesn’t just impact speed and costs — it can affect trust, organizational reputation, and the strength of relationships with key stakeholders.