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Poor Customer Service Comes with Growing Costs
New research from the XM Institute based on World Bank data shows bad customer service threatens $3.7 trillion annually.
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Gen AI can Transform Fraud Detection and Customer Service in the Insurance Industry
Gen AI is not just enhancing operational efficiencies but also empowering strategic decision-making.
MITSloan ME Editorial
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Nearly 40% of CFOs do not Completely Trust their Organization's Financial Data
Errors due to manual processing of critical finance and accounting activities identified as key issue negatively impacting trust.
MITSloan ME Editorial
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Strategic Communicators Have More Influence to Drive Business Growth
A new report examines opportunities and challenges for PR pros, including Gen AI adoption, influence in the C-suite, and budget constraints.
MITSloan ME Editorial
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How Tech Leaders Can Navigate the Complex Landscape of AI-driven Security Threats
The latest research emphasizes that the future of IT security is not about technological advancements but adapting to a new culture of security awareness and ethical responsibility.
