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The AI pioneer says rapid gains in reasoning and autonomy are pushing systems beyond routine tasks and into complex white-collar work.

The index assesses governments across four pillars: public service delivery, citizen engagement, core government systems, and enabling frameworks.

The new role reflects the company’s shift from building ever-stronger models to confronting the consequences of deploying them at scale.

Ng believes that AGI is a distant possibility, unlike other leading voices in technology who feel it will emerge in the coming years.

ServiceNow says the Armis acquisition is expected to more than triple its market opportunity for security and risk solutions.