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You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.

Rising allocations have widened access, but gaps in talent, research, and execution are sharpening the policy test.

Machine learning research offers four proven strategies to prevent people from gaming measures of organizational performance.

After a decade of expanding access, policymakers must now show that education spending is translating into skills, employability, and economic readiness.

Despite rising allocations for research, AI and digital infrastructure, industry stakeholders say the coming Budget must focus on execution, tax clarity and procurement reform.