Digital government initiatives in Saudi Arabia are moving rapidly from pilot programs to large-scale deployment.
Digital transformation in the Middle East is no longer a question of ambition—it is a question of execution.
This edition of MIT SMR Connections, powered by e& and Genesys, will convene senior customer experience decision-makers to explore how AI is reshaping the future of customer engagement—and how organizations can lead in this next era of competitive differentiation.
Explore the future of autonomous intelligence in the Middle East at the AI Research Forum 2025. Delve into agentic AI, strategic insights, frameworks, and research-led discussions on autonomy, governance, and organization-level transformation.
This edition of MIT SMR Connections, in partnership with Appian, will bring together senior business and technology leaders to explore how AI, when embedded directly into the fabric of operations, is unlocking new levels of speed, efficiency, and adaptability.
This edition of MIT SMR Connections, presented in collaboration with Xebia and AWS, brings together insurance leaders to examine how execution across functions can be improved without adding complexity.
This edition of MIT SMR Connections, powered by e& and Genesys, will convene senior customer experience decision-makers to explore how AI is reshaping the future of customer engagement—and how organizations can lead in this next era of competitive differentiation.
This edition of MIT SMR Connections, hosted in partnership with SAS, will bring together senior leaders from Saudi Arabia’s top banks, fintechs, and digital-first banks to explore the transformative role of AI in decision-making. The discussion will focus on the strategic implications of AI integration, examining how it is reshaping decision frameworks across the banking sector, unlocking opportunities for efficiency, personalization, and innovation.
In this edition of MIT SMR Connections, presented in partnership with Quadient and EDC, senior banking & technology experts will examine the evolving role of Customer Communication Management (CCM) in shaping the future of financial services.
This edition of MIT SMR Connections, presented in partnership with e& engageX, will examine how governments can leverage AI to enhance citizen experience (CX)—from streamlining digital interactions to reducing service bottlenecks and enabling data-driven decision-making. The discussion will focus on best practices for implementation, the balance between automation and human oversight, and the future of AI-driven government services.
