This edition of MIT SMR Connections, powered by e& and Genesys, will convene senior customer experience decision-makers to explore how AI is reshaping the future of customer engagement—and how organizations can lead in this next era of competitive differentiation.
This edition of MIT SMR Connections, hosted in partnership with SAS, will bring together senior leaders from Saudi Arabia’s top banks, fintechs, and digital-first banks to explore the transformative role of AI in decision-making. The discussion will focus on the strategic implications of AI integration, examining how it is reshaping decision frameworks across the banking sector, unlocking opportunities for efficiency, personalization, and innovation.
In this edition of MIT SMR Connections, presented in partnership with Quadient and EDC, senior banking & technology experts will examine the evolving role of Customer Communication Management (CCM) in shaping the future of financial services.
This edition of MIT SMR Connections, presented in partnership with e& engageX, will examine how governments can leverage AI to enhance citizen experience (CX)—from streamlining digital interactions to reducing service bottlenecks and enabling data-driven decision-making. The discussion will focus on best practices for implementation, the balance between automation and human oversight, and the future of AI-driven government services.
Governments and public sector enterprises in the Middle East are investing heavily in next-generation technologies to reshape governance and citizen services. GovTech Conclave 2025 will bring together technology leaders from the public sector to discuss the transformative potential of technology in governance.
In this edition of MIT SMR Connections, presented in partnership with Tredence, leading technology experts will examine the evolving role of Agentic AI and its practical applications in both business and government.
MIT SMR Connections offers exclusive access to expert insights and industry discussions that shape the future of digital transformation, management, and leadership.
MIT Sloan Management Review Middle East and Oracle and Mastek present a C-suite Boardroom in Dubai to discuss how businesses can optimize operations leveraging artificial intelligence for cloud systems.
At MIT SMR Connections, we explore the latest trends in leadership, managing technology, and digital transformation.
MIT Sloan Management Review Middle East and Alteryx present a C-suite Boardroom in KSA to discuss how the Chief Data Officer is a crucial addition to the C-suite and plays a key role in aligning data performance to broader business objectives.
