Jordan Nears Full Digital Government as 85.5% of Public Services Go Online
As digital adoption accelerates, Jordan is shifting its focus from service digitization to AI-powered, proactive government delivery.
News
- Jordan Nears Full Digital Government as 85.5% of Public Services Go Online
- Alphabet's AI Push Delivers Growth, but Spending Weighs on Cash Flow
- Saudi Arabia's AI Startups Outperform Global Counterparts, AWS Study Reveals
- OpenAI Models Breach Hugging Face Systems
- SDAIA Unveils AI Bias Guide, Identifies Over 100 Bias Types
- AI Adoption Doubles as Saudi Internet Penetration Reaches 99.6%
[Image: Nomita Samaiyar/MITSMR Middle East]
Jordan’s digital government strategy is moving forward towards redesigning how the state interacts with citizens through AI, automation, and integrated digital infrastructure.
According to Minister of Digital Economy and Entrepreneurship Sami Smeirat, the country has digitized 85.5% of its targeted government services over the past four years and remains on track to bring all eligible public services online by the end of 2026. The effort forms a central pillar of Jordan’s Economic Modernization Vision.
Smeirat said the Kingdom has transitioned from fragmented digitization initiatives to a unified digital government model built around citizen experience, faster service delivery, and operational efficiency.
Alongside moving services online, the government is re-engineering administrative processes to simplify workflows, reducing bureaucratic complexity rather than merely replicating analog systems in digital form.
Citizen adoption suggests the strategy is gaining traction. Jordan’s national digital identity app, Sanad, now has more than 2.88 million active users, while the use of digital signatures and electronic government services continues to rise. The trend points to growing public confidence in digital channels for secure, official transactions.
Jordan is also pursuing a hybrid delivery model rather than a digital-only approach. Its network of Comprehensive Government Service Centers has expanded to 15 locations nationwide, bringing together physical and digital services under one roof. Operated in partnership with 34 government entities, the centers provide access to 229 public services, serving more than 120,000 citizens each month and processing around 200,000 transactions.
The government reports a citizen satisfaction rate of 98%.
According to Smeirat, upcoming phases of the transformation program will prioritize AI, data management, and intelligent automation to enable more proactive public services.
